Industries / Healthcare Practices
Your front desk, without the front desk turnover.
Patient calls answered, appointments booked, eligibility checked before the visit and claims out the door within a day, by a team working inside your practice system. Under a signed BAA, on managed machines, with every call recorded.
Everything that has to happen so the provider can just see the patient.
Follow a single appointment from the first call to the last payment. The shaded steps are the ones we take.
- T-7dInbound call. Patient calls to book. We answer in your greeting, check the schedule in your PM, book the slot, capture insurance details.
- T-2dEligibility. Coverage verified with the payer, copay noted on the appointment, problems flagged to your staff before the patient arrives.
- T-1dReminder. Confirmation call or text. No-show risk reduced; open slots refilled from the waitlist.
- TVisit. Your provider, your clinical staff. We're not in the room.
- T+1dCharge entry and claim. Provider-selected codes entered, claim scrubbed and submitted. Anything missing goes back to your staff, not guessed.
- T+14dPosting and follow-up. Payments posted from ERAs, denials worked, underpayments appealed, patient balance statement sent.
- T+30dPatient balance. Statement follow-up by call or portal message, payment plans per your policy.
The practice manager's Friday report.
Numbers a practice manager already tracks, delivered instead of assembled.
| Measure | This week | Target | Note |
|---|---|---|---|
| Calls answered within 3 rings | 96% | 95% | On target |
| Eligibility verified before visit | 99% | 100% | 2 same-day adds |
| Claims submitted within 24h | 100% | 100% | On target |
| Clean-claim rate | 97.1% | 95% | 4 payer edits rejected, resubmitted |
| Denials worked within 5 days | 100% | 100% | On target |
| Days in A/R | 31 | <35 | Trending down |
Illustrative figures, not a client's data.
Where the playbook already exists.
Primary care and specialty
Family medicine, internal medicine, cardiology, orthopedics, dermatology. Multi-provider scheduling and payer mix are the usual work.
Behavioral health
Therapists, psychiatry and group practices. Session-based billing, authorizations and the patient-privacy sensitivity that comes with it.
Dental
Insurance breakdowns, pre-authorizations, recall scheduling and the dental-specific claim formats.
Physical therapy and chiropractic
Visit-limit tracking, authorization renewals and high-frequency scheduling.
Questions
Which practice management systems and EHRs do you work in?
Common ones include AdvancedMD, Kareo/Tebra, eClinicalWorks, athenahealth, DrChrono, Dentrix and SimplePractice. If yours isn't on the list, it usually takes a week to get a team productive on it.
Is this HIPAA-compliant?
We sign a Business Associate Agreement before any patient data is touched. Work happens inside your systems on company-owned, managed workstations; nothing is downloaded; access is by named user with multi-factor authentication and is removed the day someone leaves the account.
Can you answer our phones?
Yes. You choose the hours we cover, including evenings and weekends. We answer with your greeting and your scheduling rules, straight into your PM system. Calls are recorded and logged. Clinical questions are routed to your staff by the protocol you set.
Do you do coding?
We handle charge entry from provider-selected codes, scrubbing and submission. We flag missing or mismatched codes to your staff rather than choosing codes ourselves, unless you specifically contract certified coding.
How is it priced?
Front-office work by dedicated seat per month. Billing work either per claim or as a percentage of collections, depending on volume and what you prefer. Quoted after we've seen your volumes.